Privacy Policy

Who We Are

This website, hauljunkremovalportland.com, is owned and operated by Haul Away Junk Removal LLC, doing business as Haul Away Junk Removal, a junk removal and property cleanout company located at 14000 SE Cascade Park Dr Apt 9, Vancouver, WA 98683, United States. You can reach us at 360-644-2692 or haulawaywa@gmail.com. We do not buy, sell, trade, or resell leads or contact information, and we do not participate in affiliate lead programs.

SMS consent is collected only through the checkboxes on our online quote form at hauljunkremovalportland.com/quote. Consent is optional, never pre-checked, and is never a condition of purchase.

1. Information We Collect

We collect the information you provide when you request a quote, call or text us, use our chat widget, or send us a message — including your name, phone number, email address, city, and job details. When you check the SMS consent box on one of our forms, we also record your consent status, the date and time of consent, the page the form was submitted from, the phone number you provided, and the exact disclosure wording shown to you. We also collect basic usage data via our website to help improve your experience.

2. How We Use Your Information & Phone Numbers

We use your information solely to respond to your quote requests, schedule pickups, communicate about your job, provide customer support, and improve our services. Your phone number is used to call or text you about your quote, appointment, and service updates, and — only if you have given SMS consent — to send occasional promotional offers. We do not sell or rent your personal information, and we do not share it with third parties for their marketing purposes.

3. Data Storage, Security & Retention

Your data, including SMS consent records, is stored securely and is only accessible to authorized members of the Haul Away team. We use industry-standard measures to protect against unauthorized access, alteration, or disclosure. We retain your information only as long as needed to respond to your requests, complete your job, meet legal obligations, and maintain proof of SMS consent. You may request deletion of your information at any time (see Section 7).

4. Text Messages & SMS Consent

How you opt in: The only way to opt in to text messages from Haul Away Junk Removal is through our website quote form at hauljunkremovalportland.com/quote, which presents two optional, unchecked consent checkboxes — one for non-marketing messages (quote requests, scheduling, and service updates) and one for marketing messages (special offers and discounts). You must actively check a box to consent; neither box is ever pre-selected, and checking either box is never required to request a quote or receive service.

Messages may concern quote requests, appointments and scheduling, service updates, customer support, and — only with separate marketing consent — occasional promotional offers. Consent is not a condition of purchase — you can always request service by calling 360-644-2692 or emailing haulawaywa@gmail.com instead. When you opt in, we record your consent status, the date and time, the page you submitted from, the phone number you provided, and the exact consent wording shown to you.

Message frequency varies. Message and data rates may apply. Carrier delivery is not guaranteed. You can opt out at any time by replying STOP to any message. Reply HELP for assistance, or contact us at 360-644-2692 or haulawaywa@gmail.com.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties, except service providers necessary to operate the messaging program.

5. Cookies & Analytics

Our website may use cookies and similar technologies to understand how visitors interact with our site. You can disable cookies in your browser settings if you prefer.

6. Third-Party Services

We may use trusted third-party services (such as Google, Facebook, and review platforms) for analytics and marketing. These services have their own privacy policies and data practices. Information may be shared with service providers only when necessary to operate our messaging, website, and business systems — never for their own marketing or promotional purposes.

7. Your Rights & Opting Out

You may request access to, correction of, or deletion of your personal information at any time. To opt out of text messages, reply STOP to any message from us. For help, reply HELP or contact us. To make a data request, contact us directly at 360-644-2692 or haulawaywa@gmail.com.

8. Changes to This Policy

We may update this privacy policy from time to time. Any changes will be posted on this page with an updated effective date.

9. Contact Us

If you have any questions about this privacy policy or how we handle your data, please reach out:

• Phone: 360-644-2692
• Email: haulawaywa@gmail.com
• Address: 14000 SE Cascade Park Dr Apt 9, Vancouver, WA 98683

Also see our Terms & Conditions.